Top Mortgage, Personal Loan, and Auto Loan FAQs

Contact our customer service number at 800-972-3030.

Borrowers have certain rights under Federal law related to resolving errors and requesting information about their mortgage account. Notices of Error and Requests for Information must be directed in writing to:

Fifth Third Bank
5050 Kingsley Dr., MD# 1MOCFP
Cincinnati, OH 45263

Please include the name of each borrower, the loan number and a description of the error you believe has occurred OR a request for specific information regarding your mortgage loan.

There are several options for making payments on a mortgage loan. You can choose any of the following methods that are convenient for you:

• To enroll in Automatic Payments, contact us at 800-837-2000.
• Make a one-time payment through 53.com from an external account.
• Deposit customers can make automatic recurring payments online through 53.com. For questions regarding online banking, contact us at 800-972-3030.

Mail a check or money order to:
Fifth Third Bank
PO Box 630412
Cincinnati, OH 45263

Payoffs should be sent to:
Fifth Third Bank
Attn: Mortgage Loan Payoffs
Madisonville Operations Center
5050 Kingsley Drive
MD 1MOC2K
Cincinnati, OH 45263

NOTE: Use other alternative services including wire transfer, cashier’s check, certified check or attorney’s escrow check payable to Fifth Third Bank. For assistance with these services, contact us at 800-972-3030.

If you would like to call Fifth Third to learn more about items that Fifth Third is reporting about you to the consumer reporting agencies, please call Fifth Third's Customer Service Center at 800-972-3030.

If you would like to dispute an item reported to the consumer reporting agencies by Fifth Third, please send a letter outlining the information that you are disputing. Please include your contact information (including name, address, and telephone number), account number, type of account, description of the information you are disputing, and a copy of your credit report or other supporting documentation that contains the information you are disputing.

It is important that you send your letter to the appropriate office.

Fifth Third Bank
Mortgage or Home Equity Loan Disputes
5050 Kingsley Dr., MD# 1MOCFP
Cincinnati, OH 45263

The Fair Credit Reporting Act permits consumers to request a free copy of their credit report once every 12 months from each of the three major consumer reporting agencies (Equifax, Experian, Trans Union) and ensures the right to dispute inaccuracies without cost.

You can order a free credit report at:

• Internet: http://www.annualcreditreport.com
• Phone: 877-322-8228
• Download and complete the Annual Credit Report Request Form at http://www.annualcreditreport.com/cra/requestformfinal.pdf and send to address below:

Annual Credit Report Request Service
P.O. Box 105281
Atlanta, GA 30348-5281

Factors affecting your credit score include on-time payments, payment amounts, account age and credit utilization. You can contact the major credit bureaus for more information on their individual scoring systems.

Experian
P.O. Box 4500
Allen, TX 75013
888-397-3742

Trans Union
P.O. Box 1000
Chester, PA 19022
800-888-4213

Equifax
P.O. Box 740241
Atlanta, GA 30374-0241
800-685-1111

Click here to learn more about the common fees associated with the servicing of a mortgage loan within the State of New York.

It’s quick and easy to make your payments at 53.com. In addition to making your regular payment, you also have the option to make additional payments to your principal loan balance. This amount will be applied directly to your loan balance.

Contact us at 800-972-3030 for any and all questions, concerns or issues you may have.

Just call us at 800-837-2000. It doesn't take long to enroll in one of our bill pay services and to set up your automatic loan payments.

You are not able to change the due date of your loan, but you may be able to change the date your payment is drafted if you have set up automatic payments.  Call us at 800-837-2000 and we'll be happy to help with any changes or updates.

Yes, absolutely! Regular loan payments are applied to your account in this order: interest due first, then principal, then escrow, then fees. If you want to make an extra payment to your loan principal or have additional funds applied to your principal, you will need to specify that. You are also able to pay your regular contractual payment ahead by one month.

We apply all payments to your account effective on the date we receive them.

You can get payoff information or begin the process of paying off your loan by contacting us at 800-972-3030. You can request the information from one of our representatives or by following the prompts in the automated portion of your call. You can also contact a banking center associate to initiate the payoff process. Your loan balance details are also available in your account summary when you log into your account at 53.com.

Upon payoff of loan:

• If no overpayment is due, a closure letter will be mailed to the borrower 15 days after payoff was received.
• If there is an overpayment and funds are due back to the borrower, the overpayment amount will be sent via check 10 days after the payoff was received.
• Please allow 7-10 business days for receipt of items mailed.

If your loan is paid off and your account or escrow shows a credit, we’ll send you a refund check by U.S. mail within 10 business days after the payoff date (remember to allow time for the mail).

The benefit of an escrow account is that you can combine all your mortgage related expenses into one monthly payment.  Any homeowner can choose to have an escrow account. However, you may be required to maintain an escrow account for a variety of reasons. Some common reasons include:

• The amount of equity in your property.
• Your property is in a high-risk flood area and the loan was originated after January 1, 2016.
• Your loan had a hardship modification.
• You have an FHA or Rural Housing Loan.

Please visit our Escrow Education page to answer more questions you may have.

If you have filed a claim and/or received a check due to a loss and want to understand next steps for repairing your home, you can start the process by going to https://www.myclaimfunds.com/53.

• Please upload a copy of your policy to https://www.expressinsuranceinfo.com/3142240. Please allow 3-5 business days to have your policy information uploaded.


• To keep us informed of your current, new, or updated insurance policy, please confirm that the mortgagee address matches the address below. This will help prevent unnecessary requests for evidence that your property is insured.

 

Fifth Third Bank, National Association ISAOA/ATIMA
PO BOX 391197
Solon OH 44139-8197

If you're experiencing financial hardship regarding your Fifth Third mortgage, we're here to help. We recommend you visit the Mortgage Payment Assistance page. If you would like to speak with someone, please contact us at 866-601-6391. There is also additional counseling or assistance available through the U.S. Department of Housing and Urban Development (HUD). For a list of homeownership counselors or counseling organizations in your area, visit HUD Housing Counseling or call 800-569-4287.

There are several different potential options, depending on the type of loan you have. When we receive your application, we will review your situation to determine if you are eligible, and which solution best suits your circumstances. Some of the solutions available—from most likely to least likely—include:

• Repayment Plan
• Forbearance Plan
• Modification
• Short Sale
• Deed in lieu of Foreclosure

A repayment plan is an agreement to repay the total amount due (past due payments, and fees) within a specified time period. The length of the repayment plan may vary depending upon your loan type and ability to pay a higher monthly payment.

With a forbearance plan, foreclosure action on an account is delayed for a period of time based on the customer’s individual situation and investor guidelines. Once the customer's ability and willingness to pay are re-established, it is often converted to a loan modification.

A loan modification allows your past due payments (principal, interest, escrow and fees and any other costs) to be capitalized (added to your principal loan balance). This process also allows for the original payment, term, balance and/or interest rate to be changed, if needed.

Loan modification can involve any or all of the following:

• Delinquent amounts are added to the principal balance (bringing your loan current through capitalization).
• The term of the mortgage is extended to lower payments.
• The interest rate is lowered.
• A portion of the principal or interest due is deferred until the end of the loan.

A short sale is an approved sale of a property for less than full payoff of the loan. This method is generally used when a borrower can no longer afford to maintain the property due to financial hardship, and therefore selling the property is the only option.

With a deed in lieu of foreclosure (DIL), the borrower voluntarily conveys the property back to the mortgage holder (the bank). While this is one of the most requested "workout" options, it is not always the best solution because it requires a number of the following conditions:

• Foreclosure is imminent and unavoidable.
• Property has been listed with a realtor at market value for three months or longer with no reasonable offers.
• No other liens or attachments to the property.
• The property must be vacant and in marketable condition.
• The property needs to be left in "broom swept" condition.

We recommend you visit the Mortgage Payment Assistance page.

All borrowers on the loan need to complete and submit the application. This gives our loss mitigation team a clear picture of your financial status and helps us determine all the options available to you. The co-borrower will also be required to sign and submit legal documents before we are able to pursue most of our workout options.

Absolutely not! In fact, it's usually a good idea to ask for assistance before you become delinquent. Borrowers who are current on loans can seek assistance if they are experiencing financial hardship and cannot afford to make their mortgage payments in full.

Yes, you can apply for assistance even if a foreclosure proceeding has begun on your property. Timing is critical, so we encourage you to complete the application as soon as possible.

Whether or not you can still apply for assistance depends on whether you are in an active bankruptcy, have received a discharge, or have been dismissed from a bankruptcy proceeding. If you or a co-borrower has an active bankruptcy filing or have been discharged, you cannot complete the application online. Instead, please contact us at 855-736-4578. If you are represented by an attorney, please have your attorney contact us. If you have been dismissed from a bankruptcy proceeding, then you will be able to complete the online application.

If you have any questions concerning the status of your bankruptcy, please contact your attorney for clarification.

No. All assistance from Fifth Third is completely free of charge and available to all borrowers directly. Some customers choose to have third parties contact us about assistance opportunities; be assured that in these instances, we are not permitted to release any information without your written consent. Beware of foreclosure rescue scams—especially any person or organization that requests payment for assistance on a delinquent loan. Also beware of anyone who says he or she can "save" your home if you sign over the deed to your house! Never, ever make your mortgage payment to anyone other than your mortgage company. Should you ever have questions about this kind of situation, please contact us immediately at 855-736-4578.

The process varies for every different kind of loan. This means that the length of time we need to thoroughly review your application and determine the best option can vary considerably. It is not unusual, however, for the application review process to take up to one month. But don't worry! A member of our loss mitigation team will contact you about your application, either by mail or by phone, within 10 days after we receive it.

Yes. Every borrower with some form of verifiable income and a desire to continue making payments will be considered for assistance.

We ask that you do everything possible to continue making your payments on time. We also suggest that you contact your other creditors to request assistance on those debts, as well.

If you signed the note and mortgage, you are still liable for the payments. A divorce decree does not alter your obligation.

The information helps us form a clear and accurate picture of your overall financial situation. There will be an initial request for information for a preliminary review. After this review further documentation may also be required to satisfy underwriting requirements or clarify certain circumstances.

Depending on the type of workout (modification or other type), your credit score may be affected. We are required by law to report workouts to credit bureau agencies.

You can expect a phone call within 3 days of the packet being completed. Please be sure that all information you provide (including phone number) is accurate and complete. Your packet will be reviewed within 30 days.

Please visit our Home Loan Center. It has everything you need to know in order to contact us, schedule an appointment, and obtain more information about our products.

Our competitive rates are subject to change. However, you can lock in a rate at the time of application. This means we will stand by the rate through a specified expiration date. For more information, please call us at 866-351-5353.

Closing costs vary based on several factors. We will quote an estimate of the out-of-pocket costs, prepaid expenses, application fees, title insurance, origination fees and discount points. These costs do not include the amount of down payment. For more information, please call us at 866-351-5353.

Depending on the type of loan, processing time will vary. Your Mortgage Loan Originator will be able to provide you with an estimated timeframe.

Your Loan Originator easily is accessible via phone and email. Appointments can be scheduled at your convenience and weekend and evening hours are available. To get started, please call us at 866-351-5353.

Fifth Third's intent is to service most of its loans and, therefore, maintain a long-term relationship with you. However, it is possible that your loan may be sold to a third party, in which case, you will receive written notice prior to the transfer.

A construction loan is a loan made to a builder or individual to facilitate construction of a dwelling. At Fifth Third, we make construction-permanent loans on a fixed or adjustable rate basis. To determine the best plan for you, please call us at 866-351-5353.

Both loans are mortgage loans. The term "mortgage" applies to a loan on real estate. The primary difference in terms of lending is that the term "mortgage loan" most often is used in connection with an existing dwelling. A construction loan is made with the expectation that a dwelling will be built on a lot. For more information, please call us at 866-351-5353.

Your interest is calculated using "daily simple interest," which works just like its name suggests. It is calculated by multiplying the outstanding principal balance of your loan each day by the daily interest rate (the annual rate divided by the number of days in the year).

On a loan that uses daily simple interest, the date you make your payments will impact the amount of interest paid over the life of the loan, and the amount of the final payment. For example, if your payment of $500 was due on the 5th of every month for 48 months, there are several possible scenarios:

• If you pay the $500 on the 5th of every month, your last payment will be $500.
• If you pay later than the 5th of the month for any payment, the additional interest accrued will be collected first from your monthly payment, leaving less money to be applied to principal. Paying after the due date will lead to the principal balance staying higher than expected and thus additional interest being charged.
• If you pay more than the amount due each month, you will reduce the amount of interest you pay over the life of the loan because you’re reducing your principal loan balance and the interest is being calculated on this lower balance.

If you have not set up automatic payments, you will receive a paper statement each month.

Please note that you can easily access your account information, including the amount due and the amount you've paid previously, in your account summary at 53.com. You can also see how your payments are broken down by principal and interest and any fees that were applied.

There are several options for making payments on an installment loan. You can choose any of the following methods that are convenient for you:

• Automatic payments: To set up automatic or recurring payments using your existing Fifth Third account, simply log in to online banking at 53.com or the Fifth Third mobile app and use messaging to chat with a representative. Type in "Automatic Payments" to connect and answer a few quick questions to set up or manage your payments. You can also call our automatic payment specialists at 800-837-2000.
• Make a one-time payment at 53.com from an external account.
• Deposit customers can make automatic recurring payments online at 53.com. For questions regards online banking, contact us at 800-972-3030.
• Mail a check or money order to:
  Fifth Third Bank
  PO Box 630778
  Cincinnati, OH 45263
• Go to any of our banking centers.
• Pay by phone by calling 800-972-3030 (fee may be applicable).
• Use other alternative services, including wire transfer, Western Union payments and others. For assistance with these services, contact us at 800-972-3030.

 

Yes, you can move your payment due date up to three times over the life of the loan (restrictions may apply). Call us at 800-972-3030; we're happy to help with any changes or updates.

You have three options available to you. 1) You can get payoff information or begin the process of paying off your loan by contacting us at 800-972-3030. 2) You can contact a banking center associate to initiate the payoff process. 3) Your loan payoff details are available in your account summary when you log into your account at 53.com. Payoff funds should be sent to:

Fifth Third Bank
Attn: Installment Loans
5050 Kingsley Drive
MD 1MOC2J
Cincinnati, OH 45263

Please contact a probate specialist by calling 888-795-1986 or fax the death certificate, as well as any other legal documents, to 616-653-2455. If neither of those options is convenient, mail all documents with your contact information to:

Fifth Third Bank
Attn: Probate Team
1830 East Paris Ave. SE
Grand Rapids, MI 49546

Yes, a late fee will be charged if we do not receive your payment by the time the grace period ends. Check your Loan Agreement for details on the amount and timing of late fees or contact us at 800-972-3030.

If you are having difficulty making your payments, the first step is to let us know right away. Contact us at 866-601-6391, Option 3 so that we can discuss options which may be available to assist in your circumstance.

Please don't be alarmed if you get a call from us. Whenever possible, we want to help customers avoid missing the grace period. As a failsafe, we begin making calls to customers when a payment is not received by the due date in an effort to help them avoid late charges and negative credit bureau reporting.

If you have questions, concerns or a specific disagreement with information that we have reported to a credit bureau, please contact us at 800-972-3030, Monday through Friday, 7 a.m.-8 p.m., ET, or write to us at Fifth Third Bank, 5050 Kingsley Dr. MD 1MOCOP, Cincinnati, OH 45263. We'll be happy to look into it for you.

Whether or not you can still apply for assistance depends on whether you are in an active bankruptcy, have received a discharge, or have been dismissed from a bankruptcy proceeding. If you or a co-borrower has an active bankruptcy filing or have been discharged, you cannot complete the application online. Instead, please contact us at 855-736-4578. If you are represented by an attorney, please have your attorney contact us. If you have been dismissed from a bankruptcy proceeding, then you will be able to complete the online application.

If you have any questions concerning the status of your bankruptcy, please contact your attorney for clarification.

No. All assistance from Fifth Third is completely free of charge and available to all borrowers directly. Some customers choose to have third parties contact us about assistance opportunities; be assured that in these instances, we are not permitted to release any information without your written consent. Beware of foreclosure rescue scams—especially any person or organization that requests payment for assistance on a delinquent loan. Also beware of anyone who says he or she can "save" your home if you sign over the deed to your house! Never, ever make your mortgage payment to anyone other than your mortgage company. Should you ever have questions about this kind of situation, please contact us immediately at 855-736-4578.

The process varies for every different kind of loan. This means that the length of time we need to thoroughly review your application and determine the best option can vary considerably. It is not unusual, however, for the application review process to take up to one month. But don't worry! A member of our loss mitigation team will contact you about your application, either by mail or by phone, within 10 days after we receive it.

Yes. Every borrower with some form of verifiable income and a desire to continue making payments will be considered for assistance.

Yes, if we complete a modification or workout on your loan, it may appear on your credit report. We are required to accurately report your loan status to the applicable credit reporting agencies.

You can expect a phone call within 7-10 days. Please make sure that all information you provide us (including phone number) is accurate and complete.

All signers on the loan must provide the information necessary to obtain approval of any workout options.

It's easy to access your loan anytime with online banking! 

How to get started:

1. Visit 53.com.
2. Click "Log In."
3. Click "Register" next to "First-Time User" and follow the prompts.

Remember to have your loan documents or welcome kit handy for the registration process.

There are several options for making payments on your loan. You can choose from any of the following methods that are convenient for you:

• Mobile app: Download the Fifth Third mobile app to make a payment anytime, anywhere.
• Online: It’s easy to manage your loan and payments online at 53.com.
• Phone: Call 800-972-3030.
• Mail: Send a check or money order made out to Fifth Third Bank, National Association to:
  Fifth Third Bank, N.A.
  PO Box 630778
  Cincinnati, OH 45263
  
  Please include your account number on the check or money order.
  
  Note: Third-party payoffs should be sent to:
  Fifth Third Bank
  Attn: Installment Loans
  5050 Kingsley Drive
  MD 1MOC2J Cincinnati, OH 45227

You can set up automatic payments using the Fifth Third mobile app or via online banking at 53.com. Just log in and click on your loan account. Simply click Set Up next to Automatic Payments and follow the prompts.

Your loan payoff details are available in your account summary when you log in to your account on the Fifth Third mobile app or in online banking at 53.com. You can also request payoff information by calling us at 800-972-3030.

Fifth Third releases all vehicle liens within 10 business days of payoff. If we held a paper title, you will receive your title with the lien released by us and can retain for your records and future sale. If you have your vehicle’s title, we will provide a release of lien for your records and future sale. If we held your lien electronically with your state, you will receive a letter with further instructions specific to your state’s process. If you relocated out of state since the origination of your loan and did not work with Fifth Third to transfer your vehicle to the new state, your title and release is processed based on your prior state’s titling requirements. Please contact us immediately with your current mailing information to ensure receipt of documentation.

If your documentation has been misplaced and we held the lien, to request a lien release you can message us 24/7 through online banking at 53.com or our mobile app, or call us at 800-972-3030, Monday through Friday, 8 a.m. to 6 p.m., and Saturday, 10 a.m. to 4 p.m. ET. Make sure to have the following information ready:

• Vehicle Identification Number (VIN)
• Year, make, and model of vehicle
• State where the vehicle was last titled
• Name as it appears on the title

Please update your contact information with us. Sign in to online banking at 53.com and click Settings in the menu on the left, then you can update your contact information under the Profile tab. Or call us at 800-972-3030, Monday through Friday, 8 a.m. to 6 p.m. and Saturday, 10 a.m. to 4 p.m., ET.

Please note, updating your address with Fifth Third Bank does not update your address with the Department of Motor Vehicles (DMV), which may cause delays with your registration renewal or prevent you from receiving your title upon loan payoff. Please also contact your local DMV to update your address.

If the DMV requires the original paper title in order to update the title and registration, we will require the request for title to be on DMV letterhead.

DMV requests can be sent to us by mail or fax:

Mail
Fifth Third Bank
Attn: Out of State Transfers
MD# 1MOB1S
5001 Kingsley Dr.
Cincinnati, OH 45227

Fax
Out of State Transfers
513-534-3479

Please note that if the title is converting from an electronic title to a paper title, it may take 30 days or longer for your DMV to process the change.

If you are having difficulty making your payments, the first step is to let us know right away so that we can discuss options which may be available to assist. You can message us 24/7 through online banking at 53.com or our mobile app. Or, call us at 800-972-3030, option 4, Monday through Friday, 8 a.m. to 5 p.m.; Saturday, 8 a.m. to 12 p.m., ET.

Your interest is called "daily simple interest" and works just like its name. It is calculated by multiplying the outstanding principal balance of your loan each day by the daily interest rate (the annual rate divided by the number of days in the year).

On a loan that uses daily simple interest, the date you make your payments will impact the amount of interest paid over the life of the loan, and the amount of the final payment. For example, if your payment of $500 was due on the 5th of every month for 48 months, there are several possible scenarios:

• If you pay the $500 on the 5th of every month, your last payment will be $500.
• If you pay later than the 5th of the month for any payment, the additional interest accrued will be collected first from your monthly payment, leaving less money to be applied to your principal loan balance. Paying after the due date will lead to the principal balance staying higher than expected and thus additional interest being charged, which could result in a larger than expected final payment.
• If you pay more than the amount due each month, you will reduce the amount of interest you pay over the life of the loan because you’re reducing your principal loan balance and the interest is being calculated on this lower balance.

If you pay off your loan early, you may be entitled to a full or partial refund for the following products, if you still have coverage remaining under their terms:

• Guaranteed Asset Protection (GAP) coverage.
• Optional service and/or maintenance contracts, if you have transferred ownership or experienced a total loss on the vehicle.

We encourage you to review documents you retained about those products and contact the seller (most often, the dealer who sold you the vehicle) to determine whether you are entitled to a refund.