Top Credit Card FAQs

Yes. All Fifth Third credit cards are Mastercard, which is accepted worldwide.

Fifth Third Bank takes every compromise seriously and issues replacement cards for affected customers. As part of their routine practice, Mastercard (or VISA) communicates with Fifth Third about data compromises that occurred. Your card account has been identified as having a high likelihood for fraudulent activity. To protect your card and account, we have elected to reissue your card.

Compromises are serious. Fraudulent activity may occur if the card is not replaced. The fraud dispute process can be more inconvenient to customers than simply having a card replaced. While many customers do not experience fraud when a compromise is reported, the risk of exposure still exists if the cards are not replaced. To protect our customers, minimize inconvenience and losses, Fifth Third Bank requires compromised cards to be replaced.

No. It simply means that your account information has been exposed to fraudsters and there is a high likelihood of fraud occurring on the account. To protect our customers, minimize inconveniences and losses, we may choose to reissue your card if the account has been compromised.

You should contact the merchant(s) immediately upon receipt of your replacement card(s) and provide them with the new card number and expiration date. This process may be as simple as logging into the corresponding merchant(s) site and updating the information yourself.

Yes. For each physical transaction, your contactless card securely transmits a unique one-time "digital" card number that encrypts your card information. The one-time "digital" card number ties back to your credit card number, allowing you to complete the transaction while keeping your actual card number safe and secure.

Look for the contactless symbol on your Fifth Third credit card or add your credit card to your mobile or wearable device.

Yes, all Fifth Third credit cards are compatible with Apple Pay, Google Pay and Samsung Pay. To add your card go to "Wallet" on an Apple device or "Google Pay" on an Android device. Then, follow the prompts to add your Fifth Third credit card. 

To use your digital wallet, simply hover your phone over the payment device when paying in person or select Apple or Google Pay in online checkouts.

Learn more here.

Millions of merchants around the world accept contactless payments. Just look for the contactless symbol at checkout.

Yes, You can access your credit card statement anytime through the mobile app or 53.com. On the mobile app, log in and select the card for which you would like to view the statement, click view documents, then statements & documents and select the statement you would like to view. On 53.com, log in and select documents and then select the card you wish to see statements for and the timeframe from the drop down options. 

Yes, you can make payments anytime from the mobile app and online banking. You can also set up automatic payments. With automatic payments, you have the option to pay your minimum payment due, statement balance or a fixed amount, and we'll make the payment for you each month.

To make payments:

1. Log in to online banking at 53.com or the mobile app.
2. Select the card you would like to make a payment on.
3. Select “Make Payment.”
4. Choose the account from which you want to make the payment.
5. Follow the instructions to set the amount, date and frequency for either one-time or automatic payments.

You can enroll in alerts through the Fifth Third mobile app or online banking at 53.com.

Mobile app:

1. Navigate to your profile.
2. Select “Alerts” and then “Manage Alerts.”
3. Choose the card you'd like to receive alerts for.
4. Select “Card Transactions” to choose the transactions you’d like to receive alerts for. 

Online banking:

1. Log in to your account at 53.com.
2. Select “Alerts” on the left side of the page.
3. Select “Manage Alerts.”
4. Select the account you want to set up alerts for.

Yes. You can report your card lost or stolen through Jeanie, online banking or the mobile app. To use Jeanie, log in to online banking at 53.com or the mobile app, click the Chat button in the bottom right corner to engage Jeanie and type instructions for what you are looking to do. Jeanie will walk you through the steps needed to report your card lost or stolen. If you're using online banking, you can select the card you wish to report lost or stolen by going to the Services tab and selecting the Manage Card option. You will see the option to report that card lost or stolen. If you're using the mobile app, select the card that is lost or stolen, then tap Manage Card at the bottom of the screen. Select the card again and then confirm if the card is lost, stolen or damaged. You also have the option to report your card lost or stolen 24/7 by calling 800-782-0279, option 1 and following the prompts.

There could be several reasons why your card could be declined:

1. We may think that the transaction you're attempting is fraudulent. Check to see if you've received a text alert from us, and respond accordingly.
2. You may have reached your available balance or our maximum daily purchase limit of $10,000.
3. Check the mobile app to see if you've locked your card.

If you have questions, you can chat with a representative via the mobile app or call 800-972-3030.

Your previous business day balance consists of all transactions that have been posted to your account. Available balance reflects funds in your account available for immediate use. Pending transactions which have not yet posted to your account may affect your available balance.

Some merchants will pre-authorize a debit or credit card to ensure that it is a valid and active account, essentially placing a $1 hold on your account. The pre-authorization amount will remain until the merchant submits the actual amount of the transaction for payment and it posts to your account. Once the payment posts, the $1 pre-authorization will come off your account. This process typically takes 2-3 business days.

Yes. You can request a credit limit increase by calling 800-972-3030 or visiting a branch. We also periodically review your account for credit limit increase opportunities.