How can I make your day a Fifth Third better?
Afaq Chishti – Chicago, Illinois | Customer since 1996
“My banker helped me understand how to utilize my retirement plan. I felt very comfortable when I learned we are from the same city in Pakistan. Fifth Third is a totally different kind of bank by meeting their customers’ needs.”
Afaq Chishti opened his first Fifth Third account 24 years ago, and he hasn’t regretted it for a day. For him, it’s all about the personal touch. Like the time he stopped by to fix an issue with his account and discovered that his personal banker Khurram Pervez was from the same city in Pakistan. In fact, bankers at Afaq’s branch speak 15 different languages or dialects. After establishing this connection, Khurram noticed he was planning on retiring soon. Afaq was introduced to the Preferred Relationship Manager Robert Magnesen who helped him transfer his 401(k) money into different accounts to keep his money growing after he retired. Afaq was so happy that he invited Khurram and Robert out to dinner at his favorite Pakistani restaurant. According to everyone involved, it was delicious.
Felix Pagan - Louisville, Kentucky | Customer since 2016
"I left my old bank and went right across the street to Fifth Third. I’m glad I made the move. Fifth Third offers more services than my old bank. And because of that, I’ve come very far with Fifth Third, and I really appreciate them.”
Felix Pagan is blind, and for much of his life, he’s had to learn how to navigate in a world that’s not always understanding of his needs. He adapted to everyday tasks, but some things, like banking, remained time-consuming pursuits. That all changed the day he walked into Fifth Third Bank and met Financial Center Manager Mike Bucci. As he had learned to make do without them, Felix had not requested any accessibility tools. Mike went out of his way to introduce himself to Felix, explain all of the products available to him at Fifth Third Bank and made sure all his needs were met before he walked out the door. Now, banking is a breeze for Felix, just like it should be.
Geraldine Bielefeld – Waynesville, Ohio | Customer since 2012
“At a stressful time, when I was experiencing fraud on my account, my banker made me feel so at ease. It was like we had kindred spirits. I told her boss, ‘I don’t want you to give her a pizza party. You better give her a parade.”
When Geraldine’s bank account was compromised, she was worried. She had heard horror stories about identity theft and other financial crimes and how hard it was to get your life back in order. But her anxiety went away as soon as a voice on the other end of a line answered with, “How may I help you a Fifth Third better?” That voice belonged to personal banker Abbey Miller. She reassured Geraldine that they’d get everything sorted out and set up an appointment to meet in person. Geraldine was thrilled by the personal, face-to-face attention she received and how quickly that translated into her problem being solved. Even after Abbey insisted she was only doing her job, Geraldine connected with her manager and showered Abbey with praise.
Afaq Chishti – Chicago, Illinois | Customer since 1996
“With other banks, it felt like we were working harder to give them our business than they were working to earn it. Fifth Third really made the home-buying process more comfortable.”
Terrell and Lola Turner were new to the Cincinnati area and needed a home loan. After getting the runaround from other banks, they expected more of the same from Fifth Third. But after their first meeting with Mortgage Loan Originator Valerie Robinson, they knew things were going to be different. She got the ball rolling in minutes, not months, and she invested herself in the Turners’ success. Meanwhile, she took the time to explain every step of the process in simple, non-technical terms and was never too busy to pick up the phone or respond to an email, even during peak home-buying season. What resulted was two new Cincinnati homeowners who won’t bank anywhere else.
Susan Linson – Lafayette, Indiana | Customer since 1995
“When I started to ponder selling my business, my first thought was Fifth Third. They were familiar with my market and willing to do research to find a buyer. What sets them apart is that they are people who like to deal with people.”
Susan started her journey with Fifth Third Bank over 20 years ago, as a business customer. For more than two decades, Susan worked with the bank to help finance and expand RoadWorks, the auto part manufacturing business she ran with her husband. But even as a business customer, Susan stuck with Fifth Third because the bank treated her like an individual. Nowhere was this more apparent than when she decided to sell her company. After her husband passed away, she decided it was time to spend more time with her family and community. Fifth Third Bank took the time to understand her business and the marketplace, connecting her with a buyer she felt would protect her legacy and take care of her employees. The sale went smoothly and provided Susan with the closure she wanted to move on to the next phase of her life.
Greg Kubala – Houston, Texas | Customer since 2017
“Hurricane Harvey was an interesting chapter of my family’s life. Fifth Third was willing to put a pause on my auto loan payments, which allowed me to feed my community. I am so excited to have this relationship with Fifth Third.”
When Hurricane Harvey hit Houston in 2017, Greg Kubala’s community needed help. But before he could help them, Greg needed some help of his own. Greg worked with Fifth Third Bank to freeze his auto loan payments for 60-90 days, which gave him enough financial breathing room to give back to his community. Over two and a half weeks, Greg’s Houston Chick-fil-A franchises opened his restaurants to first responders and additionally donated 8,250 sandwiches to several organizations and shelters. Greg says that Fifth Third’s flexibility was directly responsible for his ability to help his community when it was in need.